Choosing the right water supplier for your business is an important decision that can save you money, improve service quality, and help you meet sustainability goals. Here’s a step-by-step guide to help you make the right choice.
1. Understand Your Business Needs
Before you start comparing suppliers, take stock of your business’s water requirements.
- Usage: How much water does your business consume annually?
- Priorities: Are you focused on lowering costs, getting better customer service, or improving water efficiency?
Knowing what you need will make it easier to evaluate suppliers.
2. Review Your Current Supplier
Analyze your existing contract and bills to understand:
- The rates you’re paying for water and wastewater services.
- Any additional fees or charges, such as standing charges or drainage costs.
- The terms and conditions, including exit fees and contract end dates.
This will give you a baseline to compare other suppliers.
3. Compare Pricing
Cost is a major factor when selecting a supplier. Look for:
- Competitive rates for water supply and wastewater services.
- Transparent pricing without hidden fees.
- Discounts or packages for multi-site businesses.
4. Evaluate Customer Service
Great customer service can save you time and frustration. Consider:
- Response times for queries and complaints.
- Availability of account management services.
- Reviews and ratings from other customers.
5. Check for Water Efficiency Support
If sustainability is a priority for your business, find a supplier that offers:
- Water audits to identify inefficiencies.
- Leak detection and prevention services.
- Advice or tools to reduce water consumption.
6. Look for Additional Perks
Some suppliers offer extra services that can add value, such as:
- Smart meters to monitor usage in real-time.
- Consolidated billing for businesses with multiple locations.
- Sustainability programs or certifications.
7. Compare Contract Terms
Ensure the contract terms align with your business needs. Key points to review include:
- Length of the contract.
- Flexibility for adjustments or renewals.
- Cancellation policies and any associated fees.
8. Get Recommendations and Reviews
Ask other businesses in your industry about their experiences with different suppliers. Online reviews and case studies can also give you insights into a supplier’s reliability and service quality.
9. Check Eligibility to Switch
Not all businesses can switch suppliers, so confirm your eligibility:
- Businesses in England and Scotland have full access to the deregulated water market.
- In Wales, only businesses using more than 50,000 cubic meters annually can switch.
10. Consult an Expert
If the process feels overwhelming, consider consulting a water efficiency expert like Wattsaver. They can:
- Analyze your current water usage and costs.
- Identify the best suppliers for your needs.
- Handle the switch process on your behalf.
Conclusion
Choosing the right water supplier requires careful consideration of costs, services, and sustainability options. By taking the time to evaluate your needs and compare suppliers, you can ensure your business gets the best deal.
Need help deciding? Contact Wattsaver today to make the process simple and hassle-free.
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